Prompt Engineering 简明教程

Prompt Engineering - Customer Care Based Prompts

通过基于客户关怀的提示，企业可以提供卓越的客户体验并建立持久的客户关系。在本章中，我们将探讨在客户关怀领域使用提示工程。

Using customer care-based prompts, businesses can deliver exceptional customer experiences and build long-lasting customer relationships. In this chapter, we will explore the use of prompt engineering in the realm of customer care.

客户关怀团队可以通过精心设计的提示利用 ChatGPT 的能力来增强客户支持、解决问题、处理投诉和提供个性化协助。

Customer care teams can leverage ChatGPT’s capabilities through well-crafted prompts to enhance customer support, address inquiries, handle complaints, and provide personalized assistance.

Providing Efficient Customer Support

Common Support Questions − 客户关怀团队可以使用 ChatGPT 生成提示来解决常见的客户问题。这些提示可以帮助快速准确地回答常见问题。

Common Support Questions − Customer care teams can use ChatGPT to generate prompts for addressing common customer inquiries. These prompts can help provide quick and accurate responses to frequently asked questions.

看看以下 example −

Take a look at the following example −

User: We receive many inquiries about our shipping policy. Can you suggest some prompts to handle these questions?
ChatGPT: Certainly! Here are some prompts to address shipping policy inquiries:
1. "Our standard shipping time is [X] business days. However, delivery times may vary based on your location."
2. "We offer express shipping for faster delivery. Please check our website for available options."
3. "You can track your order by logging into your account and accessing the order status page."
4. "For any shipping-related concerns, feel free to reach out to our customer support team at [Phone/Email]."

Personalized Account Assistance − ChatGPT 可以帮助向客户提供个性化的帐户协助。通过制定考虑帐户特定详细信息的提示，企业可以提供定制化支持。

Personalized Account Assistance − ChatGPT can assist in providing personalized account assistance to customers. By formulating prompts that consider account-specific details, businesses can offer tailored support.

看看以下 example −

Take a look at the following example −

User: A customer needs help with their account settings. Can you provide personalized prompts for that?
ChatGPT: Certainly! Here are some personalized prompts for account assistance:
1. "To update your account settings, log in to your account and go to the 'Settings' section."
2. "Your subscription plan is set to auto-renew. You can manage your subscription settings from your account dashboard."
3. "Based on your purchase history, we recommend [Product/Service] that complements your preferences."
4. "Thank you for being a loyal customer! As a token of our appreciation, we have credited [X] reward points to your account."

Handling Customer Complaints

Complaint Resolution Prompts − ChatGPT 可以帮助生成提示，以有效地解决客户投诉。这些提示应表现出同理心，承认问题并提供可能的解决方案。

Complaint Resolution Prompts − ChatGPT can aid in generating prompts to address customer complaints effectively. These prompts should demonstrate empathy, acknowledge the issue, and provide potential solutions.

看看以下 example −

Take a look at the following example −

User: We received a complaint about a defective product. Can you help us with prompts for complaint resolution?
ChatGPT: Certainly! Here are some prompts for complaint resolution:
1. "We apologize for the inconvenience caused by the defective product. Please return it, and we'll arrange a replacement or refund."
2. "Your satisfaction is our priority. We are investigating the issue and will reach out to you shortly with a resolution."
3. "We understand your frustration and assure you that we are working to resolve the matter as quickly as possible."
4. "Thank you for bringing this to our attention. Your feedback is valuable in improving our products and services."

De-escalation Techniques − 客户关怀团队可以使用 ChatGPT 访问提示，这些提示采用降级技术来处理与不满意客户的具有挑战性的互动。

De-escalation Techniques − Customer care teams can use ChatGPT to access prompts that employ de-escalation techniques to handle challenging interactions with upset customers.

以下是一个 example −

Here is an example −

User: We need de-escalation prompts for handling angry customers. Can you provide some examples?
ChatGPT: Certainly! Here are some de-escalation prompts for handling upset customers:
1. "I apologize for any inconvenience you've experienced. Let's work together to find a solution."
2. "I understand your frustration, and I am committed to resolving this issue to your satisfaction."
3. "Rest assured, I will personally oversee the resolution process and keep you updated every step of the way."
4. "Your feedback is valuable, and we take your concerns seriously. We will do everything possible to make it right."

Best Practices for Customer Care-Based Prompts

要有效地利用基于客户关怀的提示，请考虑以下最佳实践 −

To effectively utilize customer care-based prompts, consider the following best practices −

  1. Empathy and Understanding − Craft prompts with a customer-centric approach, demonstrating empathy and understanding of customer needs.

  2. Clear and Concise Responses − Provide prompts that offer clear and concise responses to customer inquiries or issues.

  3. Continuous Improvement − Use customer feedback to iteratively improve prompts and customer care interactions.

Example Application − Python Implementation

让我们探索一个使用指令与 ChatGPT 交互的 Python 脚本的实际示例。

Let’s explore a practical example of using the directive with a Python script that interacts with ChatGPT.

import openai

# Set your API key here
openai.api_key = 'YOUR_API_KEY'

def generate_chat_response(prompt):
   response = openai.Completion.create(
      engine="text-davinci-003",
      prompt=prompt,
      max_tokens=500,
      temperature=0.7,
      n=1,
      stop=None
   )
   return response

user_prompt = "User: We receive many inquiries about our shipping policy. Can you suggest some 5-10 prompts to handle these questions? \n"
chat_prompt = user_prompt + "[Customer Care Based Prompt]"

response = generate_chat_response(chat_prompt)
print(response)

Output

1. How can I track my order?
2. How long will my order take to arrive?
3. What are the delivery times and options for my country?
4. Are there any additional delivery costs?
5. What is the return/exchange policy?
6. What are the restrictions on international shipping?
7. How do I contact customer care about my order?
8. How can I change/cancel my order?
9. What is the process for making a claim for a lost or damaged shipment?
10. Is there a way to arrange for expedited shipping?

Conclusion

通过使用基于客户关怀的提示，公司可以建立更牢固的客户关系，提升客户满意度，并促进品牌忠诚度。ChatGPT 是一个有价值的工具，适用于想要优化客户互动并提供难忘体验的客户关怀团队。

Using customer care-based prompts, companies can build stronger customer relationships, enhance customer satisfaction, and foster brand loyalty. ChatGPT serves as a valuable tool for customer care teams who want to optimize customer interactions and deliver memorable experiences.